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Ridgid Tools Complaint - Is the Lifetime Service Warranty a joke?
Ridgid Tools Complaint

Ridgid Tools Complaint

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Is the Lifetime Service Warranty a joke?


Dear Ridgid,

I found your brand respectable after buying a Table-Saw Utility Vehicle and a vacuum.

However when i tried to register the saw I ran into problems and it was impossible for whatever reason (I've forgotten, 3 years ago now)

Then when I bought a wet saw for tile I didn't bother registering because it was too hard the first time. But sure enough, before I finished my house (5 tile projects) it stopped working. No warranty and no return.

Then I bought my last tool, another wet saw for tile. I told myself "no matter what I am going to register it this time, nothing is going to stop me".

That experience is why I am here. I went to your website and created an account. Then I proceeded to try and try and try and try to get into a product registration page. The farthest I would get was a page where i was asked to select the tool category for product registration. After clicking on any given category I was directed to what i call an end page. It basically had a nice picture, your logo, and said "You may use this site to store your RIDGID product information and even register your eligible RIDGID products for the Lifetime Service Agreement. You can also contact customer service through this communication portal.
Thanks again for your business. We greatly value you as a customer." Which is very insulting because it was back in circles back in circles back in circles.


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